Refund policy

Refund and Return Policy

At Purificore, we want you to be completely satisfied with your purchase. If something isn’t right, we offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Return Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

• Condition: Items must be in new, unworn, and unused condition, with all original tags attached and in their original packaging. You will also need to provide your receipt or proof of purchase.
• Documentation & Packaging: All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity/grading must be returned intact. Packaging must be unopened and seals intact where applicable.
• Ineligible Items:
• Any item damaged, missing parts, or in unsellable condition due to customer negligence, misuse, or tampering after delivery.
• Any item that has been resized, altered, or damaged after delivery.
• Non-Returnable Items: Certain types of items cannot be returned, including perishable goods, personal care items (such as beauty or skincare products), sale items, and gift cards.

How to Start a Return

To initiate a return, please reach out to the Purificore team through our customer messaging app.

If your return request is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

• Customers are responsible for paying their own return shipping costs.
• Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
• We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Once an order has been processed, it cannot be canceled. If you need to request a cancellation before processing begins, please message our support team immediately.

Damages, Incorrect Items, and Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item, message us right away through our customer support app so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember that it can take several business days for your bank or credit card provider to process and post the refund.